A ROCK SOLID BUSINESS GROWN THROUGH TRUST, EXPERIENCE, AND COMPETENCY

We believe that instilling confidence in our customers is the most important part of the trade. We value speed, efficiency, value and above all, quality of product. All customers who walk in experience the personal feel our our store, and are treated with concern and respect. Being in business for almost 17 years has taught us that competency, experience, and trust are the backbones of any successful operation. We will take care of you before, during, and after any purchase, no matter how small or large.

When do You get the Latest Import Titles?

• Day of release date or one day after title has been released
• Shipments come from Japan every Tuesday, Thursday, and Friday

How are you involved in the import games community?

• All of our employees love playing and reviewing gaming titles they have already played on the company blog.
• We are continously active on many anime forums and game forums
• We send out newsletters weekly to keep our customers "in the know."

If you have a gaming console, you should buy from us.

The gaming industry has changed since we started back in 1991, and so have we. Ever since the launch of our first company website back in 1997, we have relaunched a fresh new look to our website in 2006 to improve in three key areas:

• View your desired target area in no more than 3 clicks
• Simple 1-Page Checkout to save time
• Gas is expensive, so why should you spend more? Most of our store items contain free shipping, simply look for the green truck . Items with this logo displayed will qualify for free shipping!

But Why buy from US?

Speed: We can ship everything same/next business day the order is placed! If the ordered item isn't in stock, we will special order the item and ship it out as soon as it arrives!

Service: Our strongly motivated sales staff is here to answer any questions about your purchases! We are friendly, knowledgeable, and caring! We hate calling companies and talking to automated machines, why should you? Every phone call that comes through will be answered by an actual person!

Convenience: It's a busy world these days! Everything ships from Temple City, CA. Nothing is dropshipped from another company. We elmininate the 2-3 week wait time and get your order to you quick and ON TIME.

Safety: No need to worry, shop with absolute confidence, our website is protected with SSL (secure socket layer) encryption, the highest standard in Internet Security. Our website is scanned daily by controlscan.com to ensure the highest levels of security. Your information is protected.

Returns and Cancellations

• Do you require buyers to cancel or return items within a specific time period?
  
  Buyers will have 30 days to return an item.
  
• Are there exceptions to your return or cancellation policies?
  
  Only games that contain their original seal can be returned.
  
• Do you require buyers to return items in their original shipping containers and/or packaging?
  
  Japan Video Games requires that items returned be repackaged and shipped back in its original packaging.
  
• Will you or the buyer pay for postage?
  
  Shipping Mistakes - Shipper
  Buyer Remorse - Buyer
  Damaged Items - Shipper (will file claim with Shipping Carrier First before shipping reimbursement)
  
• Do you charge restocking or other fees?
  
  Opened Games/Systems - Will refund 50% of purchase price less shipping and handling.
  Sealed Games/Systems - 15% Restocking Fee
  

Shipping

• What shipping methods and options do you offer?
  
  We offer competitive rates for Ground, 2nd Day, 3-Day, Next Day Air, First Class, Priority, and Express
  
• Which shipping carriers do you use?
  
  We offer competitive pricing for USPS and UPS
  
• What are your shipping rates?
  
  Shipping rates are automatically calculated by ZIP Code during checkout
  
• How do you handle out of stock or backordered items?
  
  Out of stock/Backordered Items - Customers are first notified of estimated date of arrival and are updated as soon as updates are available. Credit cards are charged when items are in stock and ready to ship