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Return Policy Frequently Asked Questions
Returns Made Easily

1. What is the return policy at japanvideogames.com?

All products carry a 30-day warranty. If you are not satisfied with your purchase within 30 days, we will fully refund your money less shipping and handling.(exceptions apply)

Please keep these in mind when returning an item:

  1. All items returned will be refunded less shipping and handling. Shipping charges are non-refundable unless japanvideogames.com has shipped the wrong item.
  2. Sealed games that are opened cannot be returned. Only games that contain their original seal can be returned, NO EXCEPTIONS
  3. Refunds will be given in the same form as the original payment.
  4. Please exercise caution when sending the products back, please send with USPS First Class w/delivery confirmation for small items or UPS ground for larger items. We are not responsible for loss or damages caused during transit.
  5. Hardware that has been opened cannot be returned, no exceptions
  6. Opened accessories cannot be returned, no exceptions

2. How do I receive a refund? And what if I change my mind?

All products must be returned in like new condition, please include all documentation, packaging, and other items that may have been included inside the package. A restocking fee of 15% will be charged for incompatible, changed mind, wrong product ordered, customer error, and non defective returns. If you do change your mind, contact us via email at info@japanvideogames.com to request a refund.

3. What if my product is returned to sender?

In an event that a product is returned to sender (RTS) with status showing undeliverable or refused, a 15% restocking fee will be applied to a customers order. Anytime a package is returned to japanvideogames.com, ups and usps charges additional fees pertinent to the return of the package. Thus, a 15% restocking fee will be charged. Please remember that shipping fees on RTS packages are non refundable under any circumstances.

4. Where should I ship my return?

Japan Video Games
ATTN: Returns Department
1509 W. Valley Blvd.
Alhambra, CA 91803

5. Am I able to exchange items returned for a different product?

Sorry, we can only exchange products for the same product being returned. We recommend that you send the product back for a refund less shipping and handling and use an applied store credit to purchase another product of your choice.

6. How long does it take before I see a refund in my account?

Refunds are generally processed the same day the return product arrives.

7. I received an email stating that the serial number of the product I returned does not match the serial number of the product I originally ordered online, what do I do?

We keep strict records of all our products serial numbers. In cases where a product in which we did not sell was returned back to us, the item will be returned to the customer with a request to send the correct product

8. Do you have a software return policy?

We do not offer refunds on any open software. We cannot allow refunds on incompatibility issues. Please make sure your system is compatible before ordering, or contact an import specialist at 626-281-6188 for more information concering the compatibiity of your software.

9. What if my items arrived dead-on-arrival? Who is responsible for shipping?

In these rare cases that the item has arrived defective, the customer is responsible for return shipping costs. Though it may not be the customer's fault and given that the situation is extremely rare, we believe that because we offer thousands of products at extraordinary prices, our customers will realize that even during this unfortunate event, paying for a small amount of return shipping is not unreasonable. Large electronic retailers practice similar methods and will not reimburse for return shipping. We will work with any customer to make sure they are completely satisfied in these situations.

10. How do you take returns for hardware / systems?

Hardware can be returned for a 50% refund excluding shipping rates and can only be returned within 30 days of purchase date.

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