items returned will be refunded less shipping and handling. Shipping
charges are non-refundable unless japanvideogames.com has shipped
the wrong item.
games that are opened cannot be returned. Only
games that contain their original seal can be returned,
will be given in the same form as the original payment.
exercise caution when sending the products back, please send with
USPS First Class w/delivery confirmation for small items or UPS
ground for larger items. We are not responsible for loss or damages
caused during transit.
that has been opened cannot be returned, no exceptions
accessories cannot be returned, no exceptions
do I receive a refund? And what if I change my mind?
All products must
be returned in like new condition, please include all documentation,
packaging, and other items that may have been included inside the
package. A restocking fee of 15% will be charged for incompatible,
changed mind, wrong product ordered, customer error, and non defective
returns. If you do change your mind, contact us via email at firstname.lastname@example.org
to request a refund.
if my product is returned to sender?
In an event that
a product is returned to sender (RTS) with status showing undeliverable
or refused, a 15% restocking fee will be applied to a customers order.
Anytime a package is returned to japanvideogames.com, ups and usps
charges additional fees pertinent to the return of the package. Thus,
a 15% restocking fee will be charged. Please remember that shipping
fees on RTS packages are non refundable under any circumstances.
should I ship my return?
Japan Video Games
ATTN: Returns Department
1509 W. Valley Blvd.
Alhambra, CA 91803
I able to exchange items returned for a different product?
Sorry, we can
only exchange products for the same product being returned. We recommend
that you send the product back for a refund less shipping and handling
and use an applied store credit to purchase another product of your
long does it take before I see a refund in my account?
Refunds are generally
processed the same day the return product arrives.
7. I received
an email stating that the serial number of the product I returned
does not match the serial number of the product I originally ordered
online, what do I do?
We keep strict
records of all our products serial numbers. In cases where a product
in which we did not sell was returned back to us, the item will be
returned to the customer with a request to send the correct product
you have a software return policy?
not offer refunds on any open software. We cannot allow refunds on
incompatibility issues. Please make sure your system is compatible
before ordering, or contact an import specialist at 626-281-6188 for
more information concering the compatibiity of your software.
if my items arrived dead-on-arrival? Who is responsible for shipping?
rare cases that the item has arrived defective, the customer is responsible
for return shipping costs. Though it may not be the customer's fault
and given that the situation is extremely rare, we believe that because
we offer thousands of products at extraordinary prices, our customers
will realize that even during this unfortunate event, paying for a
small amount of return shipping is not unreasonable. Large electronic
retailers practice similar methods and will not reimburse for return
shipping. We will work with any customer to make sure they are completely
satisfied in these situations.
How do you take returns for hardware / systems?
can be returned for a 50% refund excluding shipping rates and can
only be returned within 30 days of purchase date.