Frequently Asked Questions
Does japanvideogames.com accept phone, fax or regular mail orders?
definitely do! To place an order, please call our number at 626-281-6188,
or mail in your order to
1509 W. Valley Blvd.
Alhambra, CA 91803
To purchase by fax, please send orders to 626-281-6182
Does japanvideogames.com ship internationally?
Video Games has gone international!
have partnered with Bongo International to offer our international visitors
the ability to make purchases from our website. Bongo International
provides it’s customers with their very own US address (not a
you have a US address, you will be able to make purchases at Japan Video
Games as well as other US based online retailers. Bongo receives your
purchases and logs them into their online system where you can consolidate
them with other orders.
process saves international customers up to 82% off typical international
Here to get your own US address with Bongo International”
I did not receive an order confirmation, was my order submitted successfully?
you have clicked the submit order button but did not receive a confirmation,
we may have received your order, but connection to your PC may have
been interrupted. In these cases, please do not re-place the order online.
We will not charge your credit card twice, please give us a call at
626-281-6188 to speak with an order specialist to verify your order.
I think I placed a duplicate order, how can I check?
call our customer service line at 626-281-6188 to speak to an order
specialist. We can cancel/void out your duplicate order as long as it
has not been shipped. If an order has been shipped by UPS, please refuse
the package when it arrives and you will be refunded in full less shipping
and handling. If shipped by USPS, please do not open the package , please
take them to your local post office and request RTS (return-to-sender)
at no additional charge. As soon as the item arrives safely back at
our location, you will receive a full refund less shipping and handling.
Opened packages cannot be accepted at local post offices, you will then
be responsible for all applicable return fees.
How do I check my order status?
log in to your account and click on Review Orders / Track Packages.
Can I add, change, or remove items from my order after it has been submitted?
one an order has been placed, an order cannot be edited. Please contact
us at 626-281-6188 an speak to a customer service representative so
that we can cancel the order.
How long do items take to process and how long will it take to reach
stock items generally take process within 24 hours. Shipping times vary
by location, please refer to the chart below for general shipping times.
Do you give bulk discounts for volume orders?
orders may qualify for bulk discounts. To make sure your item qualifies,
please contact 626-281-6188 and request our wholesale department.
Can cancelled orders be reinstated?
cancelled orders must be re-placed on the website.
Does japanvideogames.com sell or release personal information?
will in no way sell or release any personal information under any conditions.
We respect the privacy of our customers and any personal information
will only be used for order processing purposes only. Please refer to
policy to learn more.
Does japanvideogames.com offer a mail catalog?
currently, our catalog is only on japanvideogames.com
Why is my order cancelled?
we cannot verify billing and shipping addresses within 7 days, an order
will be cancelled. The order must be re-placed on the website.
What do I do if an item is out of stock or backordered?
an item is backordered or out of stock, you will be notified via email
with an estimate time of arrival for that item. You can then decide
if you would like to keep the item for a future shipment date, or remove
that item from the order and have the remainder of the items shipped.
A refund will be given for out of stock or backordered items.
I didn't receive my full order,what do I do now?
call customer service immediately at 626-281-6188 for assistance.
Is japanvideogames.com secure when ordering? What security features
are available when ordering?
Japanvideogames.com has partnered with ControlScan.com to conduct daily
scans of our website to ensure that our website is 100% safe. In addition,
our website is protected with SSL (secure socket layer) encryption,
the highest standard in Internet Security. All information: credit card
numbers, names, addresses, passwords, are all fully protected and encrypted
using a secure server. Your credit card information is never emailed
or kept on file. We believe that this is the safest way to handle all
credit card transactions.